We aim to respond within 24 hours on weekdays. If you mark your inquiry as high priority, we'll try to get back to you within a few hours during business hours. Weekend messages typically receive replies by Monday afternoon.

We primarily handle support through email because it allows us to provide detailed answers and share relevant links or documents. For complex technical issues or enrollment guidance, we can arrange a scheduled call after initial email contact.

Be specific about your question and include relevant details like your enrollment status, which program you're asking about, or error messages you're seeing. The more context you provide, the less back-and-forth we need to resolve your issue.

All communication happens through email, so check your inbox for our response. Make sure to check spam folders as well. If you haven't heard from us within 48 hours, send a follow-up email referencing your original message.

Yes, Signal is available for time-sensitive questions. However, email remains our primary support channel because it allows us to maintain a record of the conversation and share detailed information more effectively.